Mercor Privacy & Cookies

1. Introduction

At Mercor, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with potential employers and perform services. This policy applies to all users of the Mercor platform, including workers, employers, and visitors to our website.

By using the Mercor platform and agreeing to our Terms of Service, you acknowledge and consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and contact information
• Resume, work history, skills, and professional qualifications
• Interview recordings, transcriptions, and responses to questions
• Profile photos and images from interviews
• Salary expectations and employment preferences
• Account credentials and authentication information

2.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, interactions)
• Location data (if you grant permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Professional networking sites (LinkedIn, GitHub, etc.)
• Background check providers (with your consent)
• Public records and databases

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our platform services
• To match workers with potential employers
• To evaluate candidate interviews using AI and third-party services
• To generate professional photos from interview images
• To improve our platform functionality
• To communicate with you about our services
• To handle transactional SMS for authentication and security
• To ensure platform security and prevent fraud
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to our data processing activities
• Contract Performance: To fulfill our obligations under our Terms of Service
• Legitimate Interest: To improve our services and provide better user experience
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Employers: Your profile, resume, and interview data may be shared with companies using our platform
• With Service Providers: We use third-party services for AI evaluation, image processing, and platform functionality
• For Legal Reasons: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: To understand how users interact with our platform
• Marketing Cookies: To provide personalized content and advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings. However, disabling certain cookies may affect platform functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days, unless additional time is required.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access, alteration, or disclosure
• Accidental loss or destruction
• Data breaches and cyber attacks

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and develop new features

When we no longer need your personal data, we will securely delete or anonymize it. Some data may be retained for longer periods if required by law or for legitimate business purposes.

10. International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by the European Commission
• Other appropriate safeguards as required by applicable law

11. Children's Privacy

Our platform is not intended for children under the age of 14. We do not knowingly collect personal information from children under 14. If you believe we have collected information from a child under 14, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes through our platform or email
• Obtain your consent for material changes when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are located in the European Union and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.