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Website Privacy Notice

Last updated: August 26, 2026

Welcome to Mercor. This Website Privacy Notice explains how Mercor.io Corporation (“Mercor,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes data that identifies or relates to you (“personal data”) in connection with your use of the www.mercor.com website (the “Website”) or any other website that references or links to this Website Privacy Notice. We may also choose or be required by law to provide different or additional disclosures relating to the processing of personal data about residents of certain countries, regions, or states. Please refer to the Region-Specific Disclosures section below for additional disclosures that may be applicable to you.

This Website Privacy Notice does not address our privacy practices relating to use of the Mercor service via https://work.mercor.com, applicants to jobs at Mercor itself, or to Mercor employees. Further, this Website Privacy Notice does not apply to data that is not subject to applicable data protection laws. This Website Privacy Notice is not a contract and does not create any legal rights or obligations not otherwise provided by law.

For information about our privacy practices in connection with the Mercor platform at work.mercor.com, please refer to our Expert Privacy Notice.

Our Role in Processing Personal Data

Data protection laws sometimes differentiate between “controllers” and “processors” of personal data. A “controller” determines the purposes and means (the why and how) of processing personal data. A “processor,” which is sometimes referred to as a “service provider,” processes personal data on behalf of a controller subject to the controller’s instructions.

Mercor processes personal data collected in connection with your use of our Website as a controller.

Our Collection and Use of Personal Data

The categories of personal data we collect depend on how you interact with us and our Website. For example, you may provide us with your personal data directly when you complete our “contact us” webforms. We may also collect personal data automatically when you interact with our Website.

Personal Data Provided by Individuals

We collect your Contact Information, including first and last name, email address, phone number, and the name of your employer, job role, employer website, reason for your request and any other information you choose to submit to us including when you complete our webforms or schedule a demo. We use this information primarily to fulfill your request, to communicate with you directly, and to send you marketing communications in accordance with your preferences.

We may need additional information to fulfill your request or respond to your inquiry. We may provide additional privacy disclosures where the scope of the request we receive or personal data we require falls outside the scope of this Website Privacy Notice. In that case, the additional privacy disclosures will govern how we may process the personal data you provide at that time.

Personal Data Automatically Collected

We and our third-party partners automatically collect information you provide to us and information about how you access and use our Website. We typically collect this information using a variety of our own and our third-party partners’ automatic data collection technologies, including (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. Information we collect automatically about you may be combined with other personal data we collect directly from you or receive from other sources.

We, and our third-party partners, use automatic data collection technologies to automatically collect the following data when you use our Website or otherwise engage with us:

  • Information About Your Device and Network, including the device type, manufacturer, and model, operating system, IP address, browser type, Internet service provider, and unique identifiers associated with you, your device, or your network (including, for example, a persistent device identifier or advertising ID). We use third-party technologies designed to allow us to recognize when two or more devices are likely being used by the same individual and may leverage these technologies (where permitted) to link information collected from different devices.
  • Information About the Way Individuals Use Our Website and Interact With Us, including the site from which you came, the site to which you are going when you leave our Website, how frequently you access our Website, whether you open emails or click the links contained in emails, whether you access our Website from multiple devices, and other browsing behavior and actions you take on our Website (such as the pages you visit, the content you view, videos you watch, and the content, links and ads you interact with). We employ third-party technologies, including session replay software, that is designed to allow us to collect detailed information about browsing behavior and actions that you take on our Website, which may record your mouse movements, scrolling, clicks, and keystroke activity on our Website and other browsing, search or purchasing behavior. These third-party technologies may also record information you enter when you interact with our products or services or engage in chat features or other communication platforms we provide, and these session recordings may be viewed to understand how you engage with our platform.
  • Information About Your Location, including general geographic location that we or our third-party providers may derive from your IP address.

All of the information collected automatically through these tools allows us to improve your experience. For example, we may use this information to enhance and personalize your user experience, to monitor and improve our Website, and to improve the effectiveness of our advertising, communications and customer service. We may also use this information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit our Website; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Website; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our products, services, and Website.

For information about the choices you may have in relation to our use of automatic data collection technologies, please refer to the Your Privacy Choices section below. For additional details about the cookies we use on our Website and to adjust your preferences with regard to those cookies, please visit our cookie preferences manager.

Personal Data from Other Sources and Third Parties

We may receive the same categories of personal data as described above from the following sources and other parties:

  • Service Providers: Our service providers that perform services on our behalf, such as analytics and certain marketing providers, collect personal data and often share some or all of this information with us.
  • Other Sources: We may also collect personal data about you from other sources, including publicly available sources or through transactions such as mergers and acquisitions.

Additional Uses of Personal Data

In addition to the primary purposes for using personal data described above, we may also use personal data we collect to:

  • Fulfill or meet the reason the information was provided;
  • Manage our organization and its day-to-day operations;
  • Communicate with you, including via email, text message, chat, social media and/or telephone calls;
  • Facilitate the relationship we have with you and, where applicable, the company you represent;
  • Request you provide us feedback about our product and service offerings;
  • Address inquiries or complaints made by or about an individual in connection with our products or services;
  • Market our products and services to you, including through email, phone, text message, and social media;
  • Administer, improve, and personalize our products and services, including by recognizing you and remembering your information when you return to our Website;
  • Develop, operate, improve, maintain, protect, and provide the features and functionality of our services and Website;
  • Identify and analyze how you use our Website;
  • Infer additional information about you from your use of our Website, such as your interests;
  • Create aggregated or de-identified information that cannot reasonably be used to identify you, which information we may use for purposes outside the scope of this Website Privacy Notice;
  • Test, enhance, update, and monitor the Website, or diagnose or fix technology problems;
  • Help maintain and enhance the safety, security, and integrity of our property, products, services, technology, assets, and business;
  • Facilitate business transactions and reorganizations impacting the structure of our business;
  • Defend, protect, or enforce our rights or applicable contracts and agreements (including our Terms of Service), as well as to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties.
  • Detect, prevent, investigate, or provide notice of security incidents or other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Mercor and others;
  • Comply with contractual and legal obligations and requirements;
  • Fulfill any other purpose for which you provide your personal data, or for which you have otherwise consented.

Our Disclosure of Personal Data

We disclose or otherwise make available personal data in the following ways:

  • To Service Providers: We engage third parties to perform services on our behalf. These service providers may process personal data on our behalf or have access to personal data while performing services on our behalf. Your mobile information will not be shared or sold to third parties for marketing purposes.
  • In Connection with a Business Transaction or Reorganization: We may take part in or be involved with a business transaction or reorganization, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose, transfer, or assign personal data to a third party during negotiation of, in connection with, or as an asset in such a business transaction or reorganization. Also, in the unlikely event of our bankruptcy, receivership, or insolvency, your personal data may be disclosed, transferred, or assigned to third parties in connection with the proceedings or disposition of our assets.
  • To Facilitate Legal Obligations and Rights: We may disclose personal data to third parties, such as legal advisors and law enforcement:
    • in connection with the establishment, exercise, or defense of legal claims;
    • to comply with laws or to respond to lawful requests and legal process;
    • to protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and terms of service;
    • to detect, suppress, or prevent fraud;
    • to reduce credit risk and collect debts owed to us;
    • to protect the health and safety of us, our customers, or any person; or
    • as otherwise required by applicable law.
  • With Your Consent or Direction: We may disclose your personal data to certain other third parties or publicly with your consent or direction.

Your Privacy Choices

The following privacy choices are made available to all individuals with whom we interact. You may also have additional choices regarding your personal data depending on your location or residency. Please refer to our Region-Specific Disclosures below for information about additional privacy choices that may be available to you.

Communication Preferences

  • Email Communication Preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in any of our email communications. Please note you cannot opt-out of service-related email communications.
  • Phone Communication Preferences: You can stop receiving promotional phone communications from us by informing the caller you no longer wish to receive promotional phone calls from us, following the instructions provided on the call for opting out of promotional phone calls (where available), or replying STOP to any one of our promotional text messages.

Automatic Data Collection Preferences

Certain of our services may provide you the ability to adjust your preferences regarding our use of automatic data collection technologies. For example, there is a cookie preferences manager available on our Website that allows you to adjust your preferences regarding certain automatic data collection technologies on the Website for the specific device and browser you are using at that time (which means you will need to change your preferences on each device and browser you use to interact with the Website).

Where a Mercor-specific preference manager or privacy setting is not available, you may be able to utilize third-party tools and features to further restrict our use of automatic data collection technologies. For example, (i) most browsers allow you to change browser settings to limit automatic data collection technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain automatic data collection technologies, and (iii) many devices allow you to change your device settings to limit automatic data collection technologies for device applications. Please note that blocking automatic data collection technologies through third-party tools and features may negatively impact your experience using our Website, as some features and offerings may not work properly or at all. Depending on the third-party tool or feature you use, you may not be able to block all automatic data collection technologies or you may need to update your preferences on multiple devices or browsers. We do not have any control over these third-party tools and features and are not responsible if they do not function as intended.

Partner-Specific Preferences

The device or platform you use to interact with us may provide you additional choices regarding the data you choose to share with us. For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device. Please refer to your device user guides for additional information about implementing any available platform-specific targeted advertising opt-outs.

Children’s Personal Data

Our Website is not directed to, and we do not intend to, or knowingly, collect or solicit personal data from children under the age of 18. If an individual is under the age of 18, they should not use our Website or otherwise provide us with any personal data either directly or by other means. If a child under the age of 18 has provided personal data to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal data from our systems. If we learn that any personal data we collect has been provided by a child under the age of 18, we will promptly delete that personal data.

Retention of Personal Data

We will usually retain the personal data we collect about you for no longer than reasonably necessary to fulfil the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. However, if necessary, we may retain personal data for longer periods of time as required under applicable law or as needed to resolve disputes or protect our legal rights.

To determine the appropriate duration of the retention of personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations.

Once retention of the personal data is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if that is not possible (for example, because personal data has been stored in backup archives), we will securely store the personal data and isolate it from further active processing until deletion or deidentification is possible.

Third-Party Websites and Services

Our Website may include links to third-party plug-ins and other services. Except where we post, link to or expressly adopt or refer to this Website Privacy Notice, this Website Privacy Notice does not apply to any personal data practices of third parties. To learn about the personal data practices of third parties, please visit their respective privacy notices.

Region-Specific Disclosures

We may choose or be required by law to provide different or additional disclosures relating to the processing of personal data about residents of or individuals located in certain countries, regions or states. Please refer below for disclosures that may be applicable to you:

  • United States: If you are a resident of the United States, please click here for additional U.S.-specific privacy disclosures, including a description of the personal data rights made available to residents of certain states under applicable law.
  • European Economic Area, United Kingdom or Switzerland: If you are located in the European Economic Area (Member States of the European Union together with Iceland, Norway, and Liechtenstein), the United Kingdom, or Switzerland, please click here for additional European-specific privacy disclosures, including a description of the personal data rights made available to individuals located in those jurisdictions under applicable law.

Updates to This Website Privacy Notice

We may update this Website Privacy Notice from time to time. When we make changes to this Website Privacy Notice, we will change the date at the beginning of the document. If we make material changes to this Website Privacy Notice, we will notify individuals by email to their registered email address, by prominent posting on this Website or our other platforms, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.

Contact Us

If you have any questions or requests in connection with this Website Privacy Notice or other privacy-related matters, please send an email to [email protected].

ADDITIONAL U.S. STATE PRIVACY DISCLOSURES

These Additional U.S. State Privacy Disclosures (this “U.S. State Privacy Notice”) supplement our Website Privacy Notice and apply only to residents covered by State Privacy Laws—and, for the Notice to Nevada Residents section, only to Nevada residents. This U.S. State Privacy Notice governs our processing of personal data (as defined under the relevant State Privacy Laws) in connection with such residents’ use of our Website. Any capitalized terms or other terms not defined herein shall have the meaning given in our Website Privacy Notice or, if not defined there, the applicable State Privacy Law. “State Privacy Laws” means, as applicable, the U.S. state privacy laws that generally govern the processing of consumers’ personal data, including the state consumer privacy law in California and similar laws in other states, as effective and applicable).

To the extent of any conflict between this U.S. State Privacy Notice and the rest of our Website Privacy Notice, this U.S. State Privacy Notice shall control only with respect to such residents and their personal data.

Notice to Nevada Residents

If you are a resident of the state of Nevada in the United States, you have the right to opt out of the sale of your personal data. Although we do not currently sell personal data of Nevada residents (as defined under Nevada law), you may submit a request to opt-out of the sale of your personal data by emailing [email protected].

Notice to U.S. Residents Covered by State Privacy Laws

A. Personal Data Disclosures, Sales and Targeted Advertising

We disclose all categories of personal data we collect to the categories of recipients set forth in the Our Disclosure of Personal Data section of our Website Privacy Notice. Specifically, we disclose the following to our advertising and marketing and analytics partners (e.g., advertisers and agencies, social media networks) for advertising and marketing purposes, including direct marketing: identifiers (such as your name, email address, and other online identifiers), commercial information (such as services considered), non-precise geolocation data (such as location information from your device or generated based on IP address or Wi-Fi), and internet or other network information (such as device information, logs, and analytics data). This disclosure of personal data may qualify as the “sale” of personal data or the processing of personal data for the purpose of displaying “targeted advertising” (as the terms “sale” and “targeted advertising” are defined under the State Privacy Laws).

B. Deidentified Information

We may at times receive, or process personal data to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law.

C. Automated Decision-Making and Profiling

We do not conduct solely automated processing of personal data for the purposes of evaluating, analyzing, or predicting an individual’s personal aspects in furtherance of decisions that produce legal or similarly significant effects. As a result, we do not provide a right to exercise control over such forms of automated decision-making and profiling.

D. Your Additional U.S. Privacy Rights

Subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:

  • Right to Know: The right to confirm whether we are processing personal data about you and, under certain State Privacy Laws only, to obtain certain personalized details about the personal data we have collected about you, including:
    • The categories of personal data collected;
    • The categories of sources of the personal data;
    • The purposes for which the personal data were collected;
    • The categories of personal data disclosed to third parties (if any), and the categories of recipients to whom this personal data were disclosed;
    • The categories of personal data shared for targeted advertising purposes (if any), and the categories of recipients to whom the personal data were disclosed for these purposes; and
    • The categories of personal data sold (if any) and the categories of third parties to whom the personal data were sold.
    • For Oregon residents only, a list of specific third parties to whom personal data have been disclosed.
  • Right to Access & Portability: The right to obtain access to the personal data we have collected about you and, where required by law, the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
  • Right to Correction: The right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the personal data.
  • Right to Opt-Out of Targeted Advertising: The right to direct us not to use or share personal data for certain targeted advertising purposes.
  • Right to Opt-Out of Sales: The right to direct us not to sell personal data to third parties.
  • Right to Deletion: The right to have us delete personal data we maintain about you.

You may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different quality level of service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.

E. Submitting Privacy Rights Requests

Please submit a request specifying the right you wish to exercise by emailing us at [email protected].

To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of personal data or the use of personal data for targeted advertising purposes, please adjust your preferences in the cookie preferences manager available on our Website accordingly. Please note this opt-out tool is website-, device-, and browser-specific, so you will need to change your preferences on each device and browser you use to interact with the specific Website you are visiting. In addition, you can also opt-out of cookie-based sales by businesses that participate in the Digital Advertising Alliance’s CCPA Opt-Out Tool by visiting https://www.privacyrights.info/. Lastly, you may follow the other steps set forth in the Automatic Data Collection Preferences section of the Your Privacy Choices section of our Privacy Notice to further exercise control over automatic data collection technologies.

Before processing your request to exercise certain rights (including the Right to Know, Access & Portability, Correction, and Deletion), we will need to verify your identity and confirm you are a resident of a state that offers the requested rights, as permitted under applicable law. In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems.

In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems. Please note that we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive, or manifestly unfounded.

F. Submitting Authorized Agent Requests

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.

G. California Categories of Personal Data

California law requires we provide disclosures to you about what personal data we collect by reference to the enumerated categories of personal data set forth within California law. To address this obligation, below are the relevant enumerated California personal data categories for the personal data described in the Our Collection and Use of Personal Data section of our Website Privacy Notice:

  • Identifiers, such as name, address, and email address.
  • Customer records, such as telephone number.
  • Commercial information, such as services considered through our platform.
  • Internet / network information, such as browsing history and your interactions on our website.
  • Geolocation data, such as data about your information derived from your IP address.
  • Inferences, such as profiles reflecting your behavior, abilities and aptitudes.

H. Appealing Privacy Rights Decisions

Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by replying to the communication resolving your original request.

I. California Shine the Light Law

California's "Shine the Light" law (Civil Code Section §1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes. It is company policy that we do not disclose personal information to third parties for their direct marketing purposes if a consumer has exercised their right to opt out. To opt out of having your personal information disclosed to third parties for their direct marketing purposes, please follow the instructions for opting out of targeted advertising and personal data sales or contact us by following the instructions under the Contact Us section of this Website Privacy Notice.

ADDITIONAL EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND PRIVACY DISCLOSURES

These disclosures supplement the information contained in our Website Privacy Notice by providing additional information about our personal data processing practices relating to individuals who access our Website or otherwise interact with us from the European Economic Area (“EEA”), United Kingdom ("UK"), and Switzerland. For additional information regarding how we collect, use, disclose, and otherwise process personal data, please read our Website Privacy Notice.

Additional Questions or Complaints

If you have a concern about our processing of personal data, you have the right to lodge a complaint with the Data Protection Authority where you reside or where an alleged violation of the law has occurred. Contact details for applicable Data Protection Authorities can be found using the links below:

  • European Economic Area: https://www.edpb.europa.eu/about-edpb/our-members_en
  • United Kingdom: https://ico.org.uk/global/contact-us/
  • Switzerland: https://www.edoeb.admin.ch/en/contact-2

We would, however, appreciate the chance to handle your concerns directly prior to a complaint being filed, so please contact us directly at [email protected] if you have any concerns.

If you are in the UK, you have the right to raise a complaint with us directly. You can do so by email to [email protected].

Personal Data We Collect and How We Use it

Personal Data We Collect

We will collect the following categories of personal data from you when you use our Website. We will inform you if the provision of data is mandatory or optional.

Personal data we collect and how we use it
Personal DataHow we use this informationLegal basis for processing
Contact information, including first and last name, email address, phone number, and the name of your employer, job role, employer website, reason for your request and any other information you choose to submit when you complete our webforms.We use this information to contact site users that have expressed interest in our services.We will process your personal data as necessary for our legitimate interests, namely to respond to your requests and enquiries.
We use this information to send marketing communications, and/or information about promotions.Where required by applicable law, we will only process your personal data in this way to the extent that you have given us your consent to do so. Otherwise, we will process your personal data as necessary for our legitimate interests, namely to promote and advertise our goods and services.
We use this information to adjust our communications in accordance with your preferences. The processing is necessary to comply with legal obligations to which we are subject, namely privacy and electronic communications legislation.

Personal Data We Collect Automatically

Personal data we collect automatically
Personal DataHow we use this informationLegal basis for processing
Information About Your Location (or IP address), including longitude, latitude, date and time (the precision of this data varies greatly and is determined by factors controlled by your device or mobile service providers).Where relevant and where permitted under applicable law, we use this information to identify potential risk or unlawful behavior including fraud detection, theft prevention, emergency response purposes and legal compliance.The processing is necessary for our legitimate interests, namely identifying and mitigating the risk of unlawful behavior to protect our Website, Mercor and site visitors.
Information About the Way Individuals Use Our Website and Interact With Us, including through session replay software, such as the time you access our Website and how long you access it for, the approximate location that you access our Website, the site from which you came and the site to which you are going when you leave our Website, the pages you visit, the links you click, your interactions on our Website and other actions you take on our Website, including mouse movements, scrolling, clicks, and keystroke activity on our Website and other browsing, search behavior.We use necessary information to present our Website to you on your device. The processing is necessary for our legitimate interests, namely presenting our Website to site visitors so they can access and use our Website.
Where relevant and where permitted under applicable law, we use this information to ensure the security and integrity of our Website, including identifying and preventing unlawful, fraudulent, or malicious use of our Website.The processing is necessary for our legitimate interests, namely identifying and mitigating the risk of unlawful behavior to protect our Website, Mercor and site visitors.
We use this information to tailor our Website to you and ensure it is personalized to your needs and preferences.We will only process your personal data in this way to the extent that you have given us your consent to do so via our cookie consent banner.
We use this information to monitor and improve our Website and to resolve any issues. We will only process your personal data in this way to the extent that you have given us your consent to do so via our cookie consent banner.
Information About Your Device and Network. including the device type, manufacturer, and model, operating system, IP address, browser type, Internet service provider, and unique identifiers associated with you, your device, or your network (including, for example, a persistent device identifier or advertising ID). We use necessary information to present our Website to you on your device. The processing is necessary for our legitimate interests, namely presenting our Website to site visitors so they can access and use our Website.
Where relevant and where permitted under applicable law, we use this information to ensure the security and integrity of our website, including identifying and preventing unlawful, fraudulent, or malicious use of our Website.The processing is necessary for our legitimate interests, namely identifying and mitigating the risk of unlawful behavior to protect our Website, Mercor and site visitors.
We use this information to tailor our Website to you and ensure it is personalized to your needs and preferences.We will only process your personal data in this way to the extent that you have given us your consent to do so via our cookie consent banner.
We use this information to monitor and improve our Website and to resolve any issues. We will only process your personal data in this way to the extent that you have given us your consent to do so via our cookie consent banner.
All of the above information. Where permitted by law, we may use all of the above personal data to allow us, and our partners, to present advertising that is tailored to you. We will only process your personal data in this way to the extent that you have given us your consent to do so via our cookie consent banner.

International Transfers of Personal Data

We operate and engage third-party partners and providers in various jurisdictions. Therefore, we and our third-party providers may transfer personal data to, or store, access, or process personal data in, a country other than the one in which it was collected, including, but not limited to, the United States. The country to which personal data is transferred may not provide the same level of protection for personal data as the country from which it was transferred.

We may transfer personal data about you outside of the EEA, UK, and Switzerland, and when we do so we rely on appropriate or suitable safeguards recognized under applicable law, including adequacy decisions, standard contractual clauses, and the Framework (defined below). If you would like more information on the specific safeguards we use (and obtain a copy of such safeguards, where applicable), please contact us at [email protected].

Adequacy Decisions

We may transfer personal data about you to countries or organizations that the relevant regulatory authority has deemed to adequately safeguard personal data, either automatically or in connection with a specific framework.

Standard Contractual Clauses

Certain regulatory authorities have adopted standard contractual clauses, which provide safeguards for personal data transferred outside of the originating jurisdiction. We may use these standard contractual clauses when transferring personal data to a third country that has not been deemed to adequately safeguard personal data.

EU-U.S., Swiss-U.S. Data Privacy Framework and UK Extension

The EU-U.S., Swiss-U.S. Data Privacy Framework and UK Extension (“Framework”) was designed by the U.S. Department of Commerce and the European Commission (and respectively the Swiss Council and UK Secretary of State) to ensure adequate protection for personal data transferred to a company participating in the Framework. If we transfer any personal data about you from the EEA, UK or Switzerland to a third party outside the EEA, UK or Switzerland who is participating in the Framework, we may rely on their participation in the Framework to ensure adequate protection for personal data so transferred.

We may transfer your personal data to, or store your personal data in, the following countries:

Countries we transfer personal data to, and the safeguard relied on
CountryAppropriate Safeguard
United States of AmericaStandard Contractual Clauses adopted by the European Commission / regulation of the UK Secretary of State or Swiss Council. Sharing with recipients certified to the Framework.
EEAIf you are in the UK or Switzerland, Adequacy
UKIf you are in the EEA or Switzerland, Adequacy
Switzerland If you are in the UK or EEA, Adequacy

Marketing and Communications

From time to time we may contact you with information about our products and services, including sending you marketing messages and asking for your feedback on our products and services.

Our marketing messages will be sent by emails and text messages. For some marketing messages, we may use personal data we collect about you to help us determine the most relevant marketing information to share with you.

We will only send you marketing messages in accordance with applicable law (including, as required, when you have given us your consent to do so). You can withdraw your consent at a later date by clicking on the unsubscribe link in the footer of our marketing emails or by contacting us at [email protected]. We make every effort to process all unsubscribe requests promptly.

Online Advertising

We work with online advertising networks, social media companies and advertising partners to tailor the ads played or displayed to you on other websites, apps, or services.

Online and social media advertising

The ads you see online are tailored to your interests based on information collected about you, including information about your location, as well information about your internet usage over time, such as the websites you visit, the products and pages you view and the links you click on (including links in ads played or displayed to you).

We may also display targeted advertising to you through third party social media platforms, such as Facebook. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our products while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics.

Typically, this information is collected through cookies or similar tracking technologies. When you use the Website, we will, if you give us your consent to do so, place cookies and similar tracking technologies on your device to:

  1. (a)
    identify you and your device, and share this information with the relevant advertising networks, so that they can serve you advertising based on the information those advertising networks (or the partners they work with) have about your internet usage history;
  2. (b)
    collect information about how you use our Website, so that when you visit another website that works with the same advertising network as us, we can play you adverts for Mercor which are tailored to the products and services you have previously viewed; and
  3. (c)
    identify whether your visit to our Website was related to an advert shown to you on another website or on your social media account.

Controlling the ads you see online and on social media

Please see the tables above for details of the information collected about your use of the Website for advertising purposes.

We will only collect and share information about your use of the Website for advertising purposes to the extent you have given us your consent to do so. To withdraw your consent to automatic data collection technologies (including cookies) that facilitate our online targeted advertising activities, please open the cookie preferences manager available on our Website and adjust your preferences accordingly. Please note this preferences tool is website-, device-, and browser-specific, so you will need to change your preferences on each device and browser you use to interact with our Website. In addition, you may follow the other steps set forth in the Automatic Data Collection Preferences section of the Your Privacy Choices section of our Website Privacy Notice to further exercise control over automatic data collection technologies.

Withholding or withdrawing consent will mean that information about your use of the Website:

  1. (a)
    will not be shared with advertising networks to allow us to target advertising on other websites;
  2. (b)
    will not be used by us to tailor advertising on social media; and
  3. (c)
    will not be used to measure the effectiveness of our advertising campaigns by attributing purchases or visits to particular advertising partners, networks or social media.

You will still get ads when you browse the internet or social media, and those ads may still be relevant to your interests. However, this will be based on target audiences (i.e., individuals sharing certain characteristics) rather than targeting based on your actual online activity. As a result, you may see advertising targeted to your location, demographic or other information in your social media profile or the websites you visit even if you reject cookies on our Website.

Your Additional EEA, UK, and Swiss Privacy Choices

Subject to certain limitations at law, you may be able to exercise the following rights:

  • Right to Access: The right to obtain:
    • confirmation of whether, and where, we are processing your personal data;
    • information about the categories of personal data we are processing, the purposes for which we process your personal data and information as to how we determine applicable retention periods;
    • information about the categories of recipients with whom we may share your personal data; and
    • a copy of the personal data we hold about you.
  • Right of Portability: The right to obtain a copy of the personal data we have collected about you in a structured, commonly used, and machine-readable format, and the right to transmit that personal data to another controller without hindrance.
  • Right to Rectification: The right to correct or update any personal data about you that is inaccurate or incomplete.
  • Right to Restriction of Processing: The right to require us to limit the purposes for which we process your personal data if the continued processing of the personal data in this way is not justified, such as where the accuracy of the personal data is contested by you.
  • Right to Object to Processing: The right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal data, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
  • Right to Withdraw Consent: The right to withdraw your previously provided consent to our processing of your personal data. Please note withdrawing your consent will not affect the lawfulness of our use of your personal data before your consent was withdrawn, nor our processing of personal data pursuant to a different lawful basis for processing.
  • Right to Erasure: The right to have us erase your personal data if the continued processing of that personal data is not otherwise justified.

Please note that if the exercise of these rights limits our ability to process personal data, we may not be able to provide our Website to you, or otherwise engage with you in the same manner.

Submitting Privacy Rights Requests

Please submit a request specifying the right you wish to exercise by emailing us at [email protected].

Before processing your request to exercise certain rights (taking into account the confidential nature of any personal data we maintain), we will need to verify your identity and confirm you are accessing our Website or otherwise interacting with us from the EEA, UK, or Switzerland. In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems. As a result, we typically require requests submitted to us to include first and last name, email address, phone number, or the date of your last interaction with us.

In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity as needed to protect your personal data or locate your information in our systems, or where you are not accessing our Website or otherwise interacting with us from the EEA, UK, or Switzerland.

We will not charge you a fee for complying with your request to exercise one of these rights, other than where the request is manifestly unfounded or excessive (such as if you submit a number of repeated requests), in which case we may charge you a reasonable fee to cover our administrative costs.

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